Privacy Policy

I. PRIVACY POLICY AND DATA PROTECTION

Respecting the provisions of current legislation, Hotel II Castillas Ávila (hereinafter also Website) undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected.

Laws incorporated into this privacy policy

This privacy policy is adapted to current Spanish and European regulations regarding the protection of personal data on the internet. Specifically, it complies with the following rules:

  • The Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, concerning the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR).
  • Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights (LOPD-GDD).
  • Royal Decree 1720/2007, of 21 December, approving the Regulations for the development of Organic Law 15/1999, of 13 December, on the Protection of Personal Data (RDLOPD).
  • Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSI-CE).

Identity of the controller of personal data processing

The controller of the personal data collected at Hotel II Castillas Ávila is: López y Talavera hoteles s.l., provided with NIF/CIF: B83669705 and registered at: Madrid Mercantile Registry with the following registration details: Volume: 19188 – Book 0 – Sheet: 91 – Section: 8 – Page M-334451 – Entry: 1, whose representative is: Francisco Javier Talavera Galán (hereinafter, Data Controller). Their contact details are as follows:

Address: C/ Abada, 7, Madrid
Contact phone: 915249750
Contact email: direccion@hoteldoscastillas.com

Registration of Personal Data

In compliance with the GDPR and the LOPD-GDD, we inform you that the personal data collected by Hotel II Castillas Ávila, through the forms on its pages, will be incorporated and processed in our file in order to facilitate, streamline, and fulfill the commitments established between Hotel II Castillas Ávila and the User or to maintain the relationship established in the forms that the User fills out, or to respond to a request or query from the User. Likewise, in accordance with the provisions of the GDPR and the LOPD-GDD, unless the exception provided for in article 30.5 of the GDPR applies, a record of processing activities specifying, according to their purposes, the processing activities carried out and other circumstances established in the GDPR is maintained.

Principles applicable to the processing of personal data

The processing of the User’s personal data will be subject to the following principles set out in article 5 of the GDPR and in article 4 and following of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights:

  • Principle of legality, loyalty, and transparency: User consent will be required at all times after clear information on the purposes for which the personal data are collected.
  • Principle of purpose limitation: personal data will be collected for specific, explicit, and legitimate purposes.
  • Principle of data minimization: the personal data collected will be only those strictly necessary in relation to the purposes for which they are processed.
  • Principle of accuracy: personal data must be accurate and always up to date.
  • Principle of storage limitation: personal data will only be stored in a way that allows the identification of the User for the time necessary for the purposes of its processing.
  • Principle of integrity and confidentiality: personal data will be processed in a way that ensures its security and confidentiality.
  • Principle of proactive responsibility: The Data Controller shall be responsible for ensuring that the above principles are complied with.

Categories of personal data

The categories of data processed at Hotel II Castillas Ávila are solely identifying data. Under no circumstances are special categories of personal data processed in the sense of article 9 of the GDPR.

Legal basis for the processing of personal data

The legal basis for the processing of personal data is consent. Hotel II Castillas Ávila undertakes to obtain the explicit and verifiable consent of the User for the processing of their personal data for one or more specific purposes.

The User will have the right to withdraw their consent at any time. Withdrawing consent will be as easy as giving it. As a general rule, withdrawing consent will not condition the use of the Website.

In cases where the User must or can provide their data through forms to make inquiries, request information, or for reasons related to the content of the Website, they will be informed if filling in any of them is mandatory because they are essential for the proper development of the operation carried out.

Purposes of the processing of personal data

The personal data is collected and managed by Hotel II Castillas Ávila for the purpose of facilitating, streamlining, and fulfilling the commitments established between the Website and the User or maintaining the relationship established in the forms filled out by the User, or to respond to a request or query.

Likewise, the data may be used for commercial purposes of personalization, operation, and statistics, and activities inherent to the corporate purpose of Hotel II Castillas Ávila, as well as for data extraction, storage, and marketing studies to adapt the Content offered to the User, as well as to improve the quality, operation, and navigation of the Website.

At the time the personal data is obtained, the User will be informed about the specific purpose or purposes of the processing to which the personal data will be destined; that is, the use or uses that will be given to the collected information.

Retention periods of personal data

Personal data will only be retained for the minimum time necessary for the purposes of their processing and, in any case, only for the following period: , or until the User requests their deletion.

At the time the personal data is obtained, the User will be informed about the period during which the personal data will be kept or, when this is not possible, the criteria used to determine this period.

Recipients of personal data

The User’s personal data will be shared with the following recipients or categories of recipients:

In the event that the Data Controller intends to transfer personal data to a third country or international organization, at the time the personal data is obtained, the User will be informed about the third country or international organization to which the data is intended to be transferred, as well as the existence or absence of an adequacy decision from the Commission.

Personal data of minors

Respecting the provisions of articles 8 of the GDPR and 7 of Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights, only those over 14 years of age may give their consent for the lawful processing of their personal data by Hotel II Castillas Ávila. If the User is under 14 years of age, the consent of the parents or guardians will be required for the processing, and this will only be considered lawful to the extent that they have authorized it.

Secrecy and security of personal data

Hotel II Castillas Ávila undertakes to adopt the necessary technical and organizational measures, according to the level of security appropriate to the risk of the data collected, in order to guarantee the security of personal data and prevent their accidental or unlawful destruction, loss, or alteration, unauthorized disclosure or access to the transmitted, stored, or processed personal data. The Website has an SSL certificate (Secure Socket Layer), which ensures that personal data is transmitted securely and confidentially, as the transmission of data between the server and the User, and in feedback, is fully encrypted or encoded.

However, as Hotel II Castillas Ávila cannot guarantee the impregnability of the internet or the total absence of hackers or others who fraudulently access personal data, the Data Controller undertakes to promptly inform the User when a breach of the security of personal data occurs that is likely to entail a high risk to the rights and freedoms of individuals. As defined in article 4 of the GDPR, a breach of the security of personal data is understood as any breach of security resulting in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access to personal data transmitted, stored, or otherwise processed.

Personal data will be treated as confidential by the Data Controller, who undertakes to inform and ensure through a legal or contractual obligation that this confidentiality is respected by their employees, associates, and any person to whom they make the information accessible.

Rights derived from the processing of personal data

The User has with Hotel II Castillas Ávila and, therefore, may exercise against the Data Controller the following rights recognized in the GDPR and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights:

  • Right of access: It is the User’s right to obtain confirmation from Hotel II Castillas Ávila of whether their personal data is being processed and, if so, to obtain information about their specific personal data and the processing that Hotel II Castillas Ávila has carried out or is carrying out, as well as, among others, the available information on the origin of such data and the recipients of the communications made or planned for them.
  • Right to rectification: It is the User’s right to have their personal data modified if it is inaccurate or, considering the purposes of the processing, incomplete.
  • Right to erasure (“the right to be forgotten”): It is the User’s right, unless current legislation states otherwise, to obtain the erasure of their personal data when it is no longer necessary for the purposes for which it was collected or processed; the User has withdrawn their consent for processing and there is no other legal basis; the User objects to the processing and there are no legitimate grounds to continue with it; the personal data has been processed unlawfully; the personal data must be deleted to comply with a legal obligation; or the personal data has been obtained as a result of a direct offer of information society services to a child under 14 years of age. In addition to deleting the data, the Data Controller, taking into account the available technology and the cost of its application, must take reasonable measures to inform the entities processing the personal data of the data subject’s request to delete any link to that personal data.
  • Right to restriction of processing: It is the User’s right to limit the processing of their personal data. The User has the right to obtain the limitation of processing when they challenge the accuracy of their personal data; the processing is unlawful; the Data Controller no longer needs the personal data, but the User needs it to make claims; and when the User has objected to the processing.
  • Right to data portability: If the processing is carried out by automated means, the User will have the right to receive their personal data from the Data Controller in a structured, commonly used, and machine-readable format, and to transmit it to another Data Controller. Whenever technically possible, the Data Controller will transmit the data directly to that other controller.
  • Right to object: It is the User’s right not to have their personal data processed or to have their processing ceased by Hotel II Castillas Ávila.
  • Right not to be subject to a decision based solely on automated processing, including profiling: It is the User’s right not to be subject to an individualized decision based solely on automated processing of their personal data, including profiling, unless current legislation provides otherwise.

Therefore, the User may exercise their rights by written communication addressed to the Data Controller with the reference “GDPR-https://www.hoteldoscastillas.com/”, specifying:

  • User’s name, surname and a copy of ID. In cases where representation is admitted, the identification of the person representing the User will also be necessary by the same means, as well as the document accrediting the representation. The photocopy of the ID may be replaced by any other valid means in law that proves the identity.
  • Request with specific reasons for the request or information needed to access.
  • Address for notifications.
  • Date and signature of the applicant.
  • Any document accrediting the request being made.

This request and any accompanying documents may be sent to the following address and/or email:

Postal address: C/ Abada, 7, Madrid
Email: direccion@hoteldoscastillas.com

Links to third-party websites

The Website may include hyperlinks or links that allow access to third-party websites other than Hotel II Castillas Ávila, and therefore not operated by Hotel II Castillas Ávila. The owners of these websites will have their own data protection policies, and they themselves will be responsible for their own files and privacy practices.

Complaints to the supervisory authority

If the User believes that there is a problem or non-compliance with current regulations in the way their personal data is being processed, they have the right to effective judicial protection and to file a complaint with a supervisory authority, especially in the State where they have their habitual residence, place of work, or the place of the alleged infringement. In the case of Spain, the supervisory authority is the Spanish Data Protection Agency (https://www.aepd.es/).

II. ACCEPTANCE AND CHANGES IN THIS PRIVACY POLICY

It is necessary for the User to have read and agree to the conditions on the protection of personal data contained in this Privacy Policy, as well as to accept the processing of their personal data so that the Data Controller can proceed with it in the manner, for the periods, and for the purposes indicated. The use of the Website implies acceptance of its Privacy Policy.

Hotel II Castillas Ávila reserves the right to modify its Privacy Policy, according to its own criteria, or motivated by a legislative, jurisprudential, or doctrinal change by the Spanish Data Protection Agency. Changes or updates to this Privacy Policy will not be explicitly notified to the User. It is recommended that the User periodically consult this page to be aware of the latest changes or updates.

This Privacy Policy was updated to comply with Regulation (EU) 2016/679 of the European Parliament and of the Council, of 27 April 2016, on the protection of individuals with regard to the processing of personal data and the free movement of such data (GDPR) and Organic Law 3/2018, of 5 December, on the Protection of Personal Data and guarantee of digital rights.

This website Privacy Policy document was created using the free online website privacy policy template generator on 23/01/2026.